Return and Exchange policy

At MoonWalker Fashions, we aim to provide high-quality products and excellent customer service. Please review our policy regarding returns and exchanges:

Return & Exchange Conditions

  • Change of Mind: We do not accept returns or exchanges if you change your mind about the product. Please ensure you are satisfied with your choice before placing an order.

  • Damaged or Defective Products: If you receive a damaged or defective product, we are happy to assist with a return or exchange.

Important Details

  • Timeframe for Returns/Exchanges: To qualify for a return or exchange, you must contact us within 5 days of receiving the product. Unfortunately, we cannot process any returns or exchanges beyond this period.

  • Product Condition: In the case of damaged or defective products, please provide a clear picture of the issue to help us process your request swiftly.

How to Initiate a Return/Exchange

  1. Contact Us: Reach out to us via one of the following channels within 5 days of receiving your product:
  2. Provide Details: Include your order number, product details, and a photo of the damaged or defective item (if applicable).

We will guide you through the return or exchange process and ensure a resolution as quickly as possible.

Thank you for shopping with Moon Walker Fashions!