FAQs

Welcome to the Moon Walker Fashions FAQs page! We offer a range of unique, problem-solving products with a focus on customer satisfaction. If you have any questions not answered here, please feel free to contact us directly.

1. What products do you sell?

We offer a variety of unique and innovative products designed to solve everyday problems. From home and lifestyle products to accessories, each item is carefully selected to improve the way you live and work.

2. Do you ship across Pakistan?

Yes! We offer nationwide shipping across Pakistan. No matter where you are located, we deliver our products to your doorstep.

3. What payment methods do you accept?

We offer Cash on Delivery (COD), meaning you can pay for your order in cash when it is delivered to you. No advance payment is required.

4. How long will it take to receive my order?

  • Delivery Time: Typically, our products are delivered within 3 to 5 business days depending on your location.
  • Please note that in some cases, delivery may take slightly longer due to factors like local courier schedules or unforeseen delays.

If you have any concerns about delivery, feel free to reach out to us.

5. Can I track my order?

Once your order is processed and dispatched, you will receive an order confirmation along with tracking details via email or WhatsApp. This will allow you to monitor your shipment's status.

6. Do you accept returns or exchanges?

Yes, we do! However, returns or exchanges are only accepted if the product is damaged or defective. We do not accept returns if you simply change your mind.

  • Return/Exchange Policy: You must contact us within 5 days of receiving the product for a return or exchange. After this period, we cannot process any requests.

Please send a clear picture of the product (if damaged) when reaching out to us.

7. How can I contact you for support or inquiries?

You can easily get in touch with us via:

We are here to assist you with any queries or issues.

8. Can I cancel my order?

Once an order is placed, we begin processing it promptly. If you need to cancel your order, please contact us immediately via email or WhatsApp. We will do our best to accommodate your request, but cancellations are not guaranteed if the order has already been dispatched.

9. What should I do if I receive a damaged or defective product?

We take product quality seriously. If you receive a damaged or defective product, please contact us within 5 days of receiving the item. Kindly include:

  • A photo of the damaged or defective product.
  • Your order details.

We will review your request and arrange a return or exchange as per our policy.

10. Is my personal information secure?

Absolutely! Your privacy and security are very important to us. We do not share your personal information with third parties, except when necessary to process your order (e.g., with delivery partners). For more details, please check our Privacy Policy.

11. Do you offer any discounts or promotions?

We occasionally offer special promotions and discounts. To stay updated, make sure to follow us on social media or sign up for our newsletter (if available) to receive the latest offers.

Contact Us

If you have any other questions or need assistance, please feel free to reach out to us:

We’re here to help and ensure you have a great shopping experience at Moon Walker Fashions!